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Conditions of use and purchase


The general conditions of sale of gift vouchers www.silomspa.com described below (hereinafter General Conditions) govern only the contractual relations between any user of the Web www.silomspa.com, hereinafter referred to as "user", " client "or" you ", and the seller Silom Spa. These conditions of sale are the only applicable and replace any other general condition, except in case of prior cancelation express written. Silom Spa can occasionally change sections of its general conditions, so it is advisable that they be read at each visit www.silomspa.com (hereinafter "website"). These changes are attributable from their publication internet and may and may not apply to contracts concluded previously. Every purchase on the website is governed by the general conditions applicable on the date of the order. We believe that once you have placed an order, will be accepted without reservation our terms and conditions sales after reading.

 Accessing the website, you agree to abide by the terms and conditions and the Terms of Use contained therein. The use of the website implies acceptance by the user of all the conditions of use of the website in force when the user accesses the same, so if you disagree with any the conditions set forth herein, you should not use the website.



To buy in our online store simply choose the treatment they want to buy format Vouchers, add it to the basket, fill in all the details and tell us the details of the recipient, the form of delivery (if you prefer the gift voucher in PDF and receive it directly to your email or if you prefer in box format and receive it by mail in a physical way) and process your order using the payment method you prefer.


To make shopping in our store or access certain services, you must register your personal details and choose a password that will allow access to those areas that require prior identification. This will prevent you hereafter have to re-fill. On the other hand, if you create a user, you can also buy as "Guest", even though you may feel that for convenience for future purchases, As well as to be the case, of all our promotions and news.




The retail prices of vouchers gifts treatments listed on the website are in euros and correspond to final purchase price of such checks gifts. If you choose the "Gift Box" will be included in the shipping price corresponding. Silom Spa reserves the right to modify their prices at any time. However, www.silomspa.com undertakes to apply the current rates listed on the website at the time of the completion of the purchase.





You have several options for delivery of your gift voucher, Some can generate shipping costs depending on the option selected.

-The delivery in "Gift Box" format at home: Once confirmed the payment of the order, sent the gift voucher on their physically through the carrier company (MRW) to the address communicated during the procedure the order. The delivery of "Gift Box"  ranges between 24 and 48 hours, as long as the client is in the home at the time of delivery. Once the delivery company picks up the order in Silom spa, they will be able to follow the order through This option involves shipping expenses vary depending on your geographic location.


-Delivery Online: Once confirmed the payment order, a voucher is automatically sent in digital PDF format to the e-mail communications. This gift voucher is printed to be submitted by the beneficiary on the day of his visit to Silom Spa. If you have problems receiving your order to your email, we recommend you verify mailbox "junk" or "spam" your email, you do not find even in these folders, you can contact us directly to our phone number 93 272 66 62 and solve the incident. This purchase option does not generate taxes.




Delivery by courier the voucher within Spain (except Ceuta and Melilla) involves shipping, which are as follows: € 8 including VAT

Delivery times for shipments to Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) are usually the following:


- Barcelona: 24 hours *


- Catalonia: 48 hours *


- National outside province: 48 hours *


Delivery times are calculated for weekdays and for orders made before 6:00 P.M. If orders are carried out after 6:00 P.M, on weekends or holidays, the delivery will be delayed one day.




The user can use secure payment solutions for the purchase of gifts vouchers through website: www.silomspa.com

 - With credit card through of website or the payment gateway Servired.





Once received of the payment order of gift voucher is issued and sent to the email statement document billed.


The invoice can be issued on the day of the gift voucher. If you want to request an invoice by email, must send an email with this single application indicating the number of the voucher email silom@silomspa.com.



The use of checks gifts acquired through ww.silomspa.com follow the general reserve Silom Spa:





To use a gift certificate, the recipient must contact us to arrange day and time of your appointment, Silom Spa directly, by phone number at 93 272 66 62 or throught our email silom@silomspa.com


As a guarantee of your reservation, at the time of booking, you will be asked to notify us your gift voucher number.


The day of the appointment, the customer must present the voucher received. The voucher is considered a form of payment. Without presentation of this voucher will not be able to use and redeem this voucher.


To make a change or cancelation of a reservation, It is required to notify at least 24 hours in advance, (48 hours for group bookings of more than 4 people). If not, the gift voucher or advance payment will be consumed.

In the case of reservations made less than 24 hours in advance, these cannot be modified or canceled.




The voucher is valid for six months from the date of purchase. Once expired, the voucher loses its value.


Reimbursement voucher is not supported under any circumstances, can modify the treatment or acquire another product provided that they respect the conditions outlined in the following section.

 *Due to some reform works,  the vouchers purchased between December 15, 2022 and January 6, 2023 will have an expiration of 9 months.
Gift vouchers that expired in December 2022 and January 2023, have their expiration extended by 1 month more than the usual date.
Sorry for the inconvenience.




The voucher is always considered as an amount in Silom Spa treatments. If the recipient wants to modify or extend the treatment or Ritual consists in your voucher, you can do it, let us know at the time of booking.


- In the case of opting for treatment in excess of the amount of the voucher, the difference must be paid for the day of the appointment.


- In the case of opting for a treatment worth less than the amount of the voucher, the difference will change as pending, provided during the validity period of your voucher. In this check, be deducted the value in euros of the treatment to be performed, not the duration in minutes, bringing the outstanding balance will be stored as a value in euros and not in time.





The voucher has a value received. In case of loss, you can not issue another voucher and, therefore, can not be changed.




Through www.silomspa.com, Silom MASSAGE AND SPA S.L. never get the credit card data connections. These are processed directly by the gateway or the SERVIRED, who will notify the transaction.




To make the command the user requested certain personal data such as name, address, telephone and e-mail, name, CIF, which are treated computerized. You expressly authorize such data are stored in a customer database for internal use.

In accordance with the provisions of Law 15/99 of 13 December on the Protection of Personal Data and the implementing regulations, you can at any time access, modify or cancel that request your personal information our database. To perform the to cancel your personal information, you must send a letter that usually cancel  Ask the appeal, indicating their personal data.


At the time a customer registers on our secure server or place an order, your personal data, household, and those relating to the payment, are incorporated into our database, used solely to process order and to send information about offers and services that may be of interest.


Silom Masajes y Spa S.L. ensures confidentiality of data provided by our customers, and guarantees that in no case be transferred to third parties. Only authorized employees have access to the databases that store user information or the servers that host our services.



 Silom Masajes y Spa S.L. CIF B-64725666 (registered in the Register of Barcelona in Volume 40153, Folio 0116, General Section, Sheet 362111.) makes the sale of gift checks treatments offered in its website. Sale transactions checks made gifts made in the website will be understood Street C / Valencia 304 (08009 Barcelona).